A week ago was the activation date of my wired internet, I received an email confirming the installation successfully. However I was never able to establish an internet connection. I already try to solve it with o2 suit, o2 service app and the web of fritzbox. In fritzbox it says that I must give my mac address to the provider or wait for the activation date. The MAC address of my router is correctly uploaded at www.o2.de/mein-o2. I already tried to communicate repeatedly by phone but the service in English does not help me and in the other service phone I cannot communicate because I do not speak German. I even went to two o2 shops for ask for help, but nothing... Please, it is very urgent for me to fix the problem or I won't be able to keep my job. Mi router is a Fritz!box 6660 brand new.
Thanks in advance.
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Moin Moin,
just to verification.
U have entert the CM-MAC
If the Power LED is not blinking!
Could you upload a picture of overview, channels, statistic.
Hallo @schluej ! Thank you so much for writing me :)
Yes, My CM-MAC is written correctly in o2. The green led Light is still blinking but, just in case, here is a pic with that information:
Today I tried several times to ask for help in the hot line with a german friend but anytime that they transfer the call to a technical and my friend tell them the problem they just hang up! We really try for hours
Edit by o2_Manuela: personal data deleted. 06.10.22, 11.57 Uhr
Are you able to receive cable TV?
Hello @Denu ,
welcome to our community!
Do you have an update for us?
Is everything working fine now or do you need further help?
Thank you schluej for your support!
Best regards,
Manuela
Hello @o2_Manuela Three weeks have passed and I still don’t have internet. Two days ago I received a text message on my cell phone saying that Firma SAS was going to install my internet, but I don't know when or how to make the appointment. What can I do? My internet is being charged even though it never worked, can I ask for a refund or that my payment be counted from the day they actually install the internet for me? Thanks in advance if you answer me.
Denise
Hello @Denu ,
from what I can see, you’ve been contacted earlier today and you now have an appointment for the technician? Concerning the payments and a refund, once the issues have been fixed and your internet is up and running again, then you can fill out this online form to get reimbursed for the time that the connection was down.
Kind regards, Sven
Yes! I have an appointment :D Thanks for the help!
Hi @Denu
Is any Update from your side?
If there are some news regarding your connection feel free to share these with uns.
Thanks and all the best.
Matze
Hi @o2_Matze
They came to change the cables but the building's cable box was closed and I'm waiting for the real estate agent to send me the keys so they can come back. So I'm still without internet :(
@Denu
They came to change the cables but the building's cable box was closed and I'm waiting for the real estate agent to send me the keys so they can come back
Damn, that is not cool. I am sorry. We’ll keep our fingers crossed that the keys will arrive as soon as possible and that the tec guy can fix the error next time.
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