Moin Moin,

The Kabel modem is a new one or is it a used one?

What type manufacture and model is it?

And…

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

It is a Fritz!Box 6660, sent to me by O2. I tried the O2 English customer support, but they are not technical folks.

By the way, I didn’t get the cable with router, so had to buy one myself. I thought that is the issue, so I bought a second one but still no internet.

I understand the power light should be always on, but for me it is blinking all the time instead of being on steady.

First yes, Power should be on, for a successful link.

If you habe a TV do could receive the Kabel program?

If not than this could cause the problem.

Do you have a TV socket with 3 connectors?

Could u send us a photo of the connections to the router?

That’s Ok.

Hello @VarunArya ,

welcome to the o2 Community .

How are things looking with your cable connection? Have you been able to reach the technical department yet? If so, what was the result?

Kind regards, Sven

Hi Sven,

I had to request a German speaking friend to help. Managed to get an appointment, the field technician will visit my place this week to check the issue.

Regards,

Varun

Hello @VarunArya ,

do tell us how things end up looking after you had the technician at your place. Hopefully everything gets resolved with that .

Kind regards, Sven

Update - The technician came home today and fixed the problem with the apartment wiring. The apartment was renovated before we moved in, and the connection was left incomplete. 

Hello @VarunArya ,

that sounds like good news. Are you now able to use the cable connection and access the internet?

Kind regards, Sven

Yes, internet is working now.

Hello @VarunArya ,

thank you for reporting back, it’s good to hear that your internet is now working properly .

Kind regards, Sven

Hi,

for me activation date was scheaduled for 25.08, since then I have no internet, technicians promised to look in to this issue and let me know, on Monday I got messege on my phone that problem is still not resolved but till wendesday it will be clarified. I was not suprised that I have not received any communication from technician side. After many tries ( customer service hanging phone on me, changing versions etc, I finally reached technician ( actually friend of mine since I don’t speak German ) and gentleman there told him that this issue is long time ago resolved and should work just fine, moreover they claimed they tried to contact me but there was no reach which is not really accurate as I had phone with me 24h/7. Anyways I came back home, reset the router… AAAAAND ITS STILL NOT WORKING, I’m losing my nerves on this as I’m getting hang up on, lied to, miss-lead. It’s really ridiculous. In my opinion the issue is with the cable as well, but I can’t solve it on my own as I have no access to cable box, this is something that O2 technician should check on site. Also when I check my o2 app my plan is still home M instead of Cable XXL which is also strange for me. Anyways it’s one big show and I have enough of it.

Hello @Kiziorro,

welcome to our o2 Community

I am very sorry that the start with your cable connection is so unpleasant. Our technical support has forwarded your case to Vodafone for troubleshooting, and an appointment should have been made with you by now. Is that correct?
Is the Fritzbox 6660 currently connected to the cable socket and switched on? What do the LEDs indicate?

Best regards

Giulia

Hi Giulia

appointment was never made So far. Just promisses but noone contacted me to make appointment. Its been over 2 weeks now. Im sure the cable just dont exist. Router is connected And LED Is blinking constantly. When i log in to Fritzbox its clearly mentioned that there is No connection, i have restart the router many times already. 
 

Seems like noone cares really… i hope i will not get invoice for something i dont have. 

Hello @Kiziorro,

if Vodafone still hasn’t called you for an appointment, please contact our technical support again. Maybe your friend can help you with this again.

Please also make sure that the technician can reach you on your mobile number. If necessary, they should compare it with you again.

Best regards

Giulia