Hello @clarinet ,

welcome to the o2 Community .

That is certainly not how we’d like things to start. I’ve taken a look at your current order and hopefully I can clear some things up. I’m not sure why you were told that the activation is automatic, because a technician will come out on the 14th. That is also why the confirmed dates differ from the ones that you were told at first, as that was merely the date that was asked for from our side. The final confirmation for a date is set by the technicians as they obviously need to also have a free timeslot for the appointment. If the next closest open time slot is on the 14th, then of course an appointment can’t be made on the 5th. I hope this serves to explain why you have received the 14th as the activation date of your contract. If you have further questions feel free to ask away.

Kind regards, Sven

Hi @o2_Sven and thank you for the reply.

I think my main complaint is the following: when I was offered the dates, I chose them because 1. they were earlier than 14.11.22 and 2. they did not conflict with my work schedule.

The customer support team did not clarify their offers were tentative dates, in fact they clearly stated “The next available date is this and that.” The second time I called I explained that I was offered 05.11.22 but got 11.11.22 and they did not clarify what you just said. When I asked if I could get an ealier date, they allowed me to go through, but only pushed the date forward in the end.

The end result is that the date that is now marked as my “Wunschtermin” (even though I did not want that date!) is a day I must take off work, and reschedule almost 4 hours worth of meetings I had already planned for that day.

Since the apartment was recently renovated, I suspect perhaps a cable connection is loose or incomplete, but I will have to wait 2 weeks to find out.

I also called the English speaking hotline, and they were a bit more helpful, and ordered the “Testkarte” for me so that we are not without internet for the time being, since we work from home. It should arrive next week.

They also explained that the technicians are subcontractors so O2 has no ability to unilaterally fix the dates, which was the first time I heard about this from customer service. Hopefully in the future there is more clarity when it comes to activation dates.

Hi @clarinet 

I am sorry, maybe the information will come a little late, but you don't have to be there for the appointment yourself, an adult you trust can also stay at your place to welcome the technician, you as the contract holder don't necessarily have to be at home. 

Kind regards Matze