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Moving to new apartment - DSL line occupied

V
Rang

I am moving to a new city middle of February. My request for Umzug was denied (I was not informed of it until I called the hotline btw) because they said the DSL line is not free. At my address I have option both for cable and DSL internet. Would it be possible in this case to take cable internet instead of DSL? 

 

edit o2_Manga: moved to English Broadband & DSL

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Lösung von o2_Manga 15 February 2021, 15:44

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4 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@variolavera What tariff did you have in your old apartment? How you use the Internet? (Want to know your needed down and upload)

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Rang

I used DSL M Flex, 50 Mbps. I wanted to have the same package.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@variolavera Be careful. Cable have only an Upload from 4 Mbit.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Manga

Hi @variolavera 

 

welcome to our community. :slight_smile:

@Joe Doe already send you precious tips for using cable internet. Unfortunately we are unable to change an existing DSL contract to COAX by now. So if you decide to get cable internet in your new appartment, please sign for a new contract. You can cancel the old DSL within 30 days to the end of each month notice. 


Greetings

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