Hello O2;

I got the service/package my Home M (2020) LTE] since one year ago and now i rented a new apartment and i need to switch or move the service/package gmy Home M (2020) LTE] to the new apartment but i need to have a DSL or Fixed Internet Line at my new place.

I have checked already with the o2 shop earlier last week but they informed me to contact the o2 support to perform this service, to move and switch the service from rmy Home M (2020) LTE] to DSL.

How i can do this? i can do it only by calling the o2 Hotline? or is there any email for the support to raise this request?

Please note that i cannot speak good Deutsch yet, so i can call the o2 Hotline but they can speak with me in English?

Hope you can clarify this issue.

Best Regards.

09.11.2023 08:49 o2_Katja: verschoben aus o2 my Home