Skip to main content
Warum O2
Warenkorb
Service

Dear O2 community,

I am moving out of my house (not out of Germany) and my new house has free internet. So, I want to terminate my O2 Homespot M contract.

I submitted a contract termination request via the online form on the 16th of April. I have not received any information about it.

Could you let me know how long does it take to receive a confirmation?

Thank you.

Edit: moved from Mobilfunk Verträge, 11.05.2023, 17.56 Uhr, o2_Micha

Hi @PKJ,

did you first check if you Homespot can work at the new address? 
If it’s possible to run your Homespot you have to full fill the contract. 
If not your contract can be terminated prematurely Usually with a 3 months deadline..

Best wishes 

Witti


Thank you for your response.

Internet is provided by the owner of my new house. So, I will not need the O2 homespot anymore. That is why I will like to terminate the contract.  


@PKJ 

Great that your landlord can provide you with the Internet. But if you could also use your home spot at the address, you would have to full fill the remaining term.
This is my personal opinion.

So please test that be your self, so you can see what’s on.

Witti 


Thank you very much for the response. 

Have a nice day!


Hello @PKJ ,

welcome to the o2 Community 💙.

Have you had the chance to check the avaiability for the HomeSpot at your new address? If there is anything else that you need help with after witti’s explanation, then please ask.

 

Kind regards, Sven


Hi @PKJ,

 

have you already checked whether the HomeSpot is usable at your new address? Please write us, what the current status is. We will appreciate your Feedback. 🙂

 

Best regards, Marco


Dear Marco,

 

Thank you for following up.

Yes, the Homespot is usable at my new address. However, there is already free wifi at my new house (provided by the owner). So I do not need my O2 home spot internet. That is why I want to terminate the contract.

Thank you,

Best regards,

Pavitra


Wenn o2 an der neuen Adresse Leistung erbringen kann, ist es irrelevant, dass du vom Vermieter Internet beziehen kannst ... Verträge sind einzuhalten, von beiden Vertragspartnern.


Hello @PKJ ,

as Sächsin already wrote ahead of me here, that you are going to receive internet in some other way at your new address is not relevant to the contract that you have entered with o2. If the HomeSpot is usable at your new address, then there is no reason why the contract should be terminated early. As you have no use for it, maybe there is someone else that would want it as a change of owner is a posssibility for these cases.

 

Kind regards, Sven


Hallo @witti  

 

"If not your contract can be terminated prematurely Usually with a 3 months deadline." 

 

Die Kündigungsfrist, auch bei außerordentlicher Kündigung bzw Sonderkündigungsrecht beträgt nur noch 1 Monat. 


@Bollermann ,

danke Dir. Wusste ich noch nicht. Aber Du schreibst „nur noch 1Monat“, dann ist das noch nicht so lange?

LG Witti


@witti 

Seit 1. Dezember 2021 , mit Einführung der Kündigungsfrist von 1 Monat zum bzw nach Ende der Mindestvertragslaufzeit, auch bei Sonderkündigungsrecht. 


@Bollermann 

vielen lieben Dank, das habe ich nicht auf dem 🧢gehabt.

LG Witti


Deine Antwort