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Hi there,

I will be moving in the next 2 months. I tried to request a change to the new address on my o2 account, but the system is stating: “Ihr Auftrag ist noch in Bearbeitung. Dies kann in Einzelfällen bis zu 48 Stunden dauern.” and I cannot proceed with the order. 

The DSL contract have been active since December 2019. I don't understand why I'm receiving this message. 

Please contact o2 customer care for your request.


Hi @rrk-br 

 

welcome to our community. :slight_smile:

@blablup is right please get in touch with our customer service to order the move.  Did you already succeed to request ?


Greetings


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