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Moving cost of dsl promised to be free but not happened in reality?

  • November 22, 2022
  • 6 Antworten
  • 55 Aufrufe
O
Besucher:in

My customer number is: XXXXXXXX

While organizing my move with you, your agent clearly told me it will be “natürlich kostenfrei” whereas on my invoice i see it costs me 49,99 Euros. Could you please listen the call and return this money to me?

 

Best

 

 

21.11.2022 00:00, o2_Giulia: moved from Digitales Wohnzimmer to English O₂ Community: Broadband & Landline, personal data deleted

Lösung von o2_Sven

Hello @O3Hamburg22767 ,

I’ve reimbursed the cost and changed the duration of your contract accordingly, you should be receiving the information for this in the near future.

 

Kind regards, Sven

    6 Antworten

    A
    Legende
    Forum|alt.badge.img+13
    • Anfänger1Legende
    • Legende
    • November 22, 2022

    If the connection was taken over 1 to 1 when moving, €49 will be charged. However, if a move with a new term of 24 months is the move flat rate free of charge. which one was it?

    O
    Besucher:in
    • O3Hamburg22767
    • Autor
    • Besucher:in
    • November 22, 2022

    She did with a new term. At least what she told me.

    O
    Besucher:in
    • O3Hamburg22767
    • Autor
    • Besucher:in
    • November 24, 2022

    Dear O2,

      Do you have any solution to me? 

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • November 30, 2022

    Hello @O3Hamburg22767 ,

    your contract was not prolonged with the move and still has its original runtime until May 2023. You can also see this on the bill on page 4 under the category “Gut zu Wissen”. If we were to reimburse you the costs of the move, then your contract would get prolonged until October 2024. If that is okay with you, then please let us know.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    O
    Besucher:in
    • O3Hamburg22767
    • Autor
    • Besucher:in
    • November 30, 2022

    Yes please prolong it and reimburse the moving cost back to me.

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • November 30, 2022

    Hello @O3Hamburg22767 ,

    I’ve reimbursed the cost and changed the duration of your contract accordingly, you should be receiving the information for this in the near future.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
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