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Moved Abroad

  • January 27, 2023
  • 14 Antworten
  • 125 Aufrufe
S
Besucher:in

Hello,

I have moved back to my home country from Germany due to some family issues and I need to cancel my O2 internet contract under extraordinary circumstances. How do I proceed ? I have the de-registration certificate from Germany but there is no document of moving abroad since I came back to my home country. How should I proceed ? 

Lösung von o2_Andrea

Dear @Sagnik ,

I got feedback from our colleagues. Your contract will be deactivated to March 10th.

The colleagues have set up a credit entry that is offset against the open items. The rest will then be paid out to you.

You should also have received an email with a letter from us. Does it works for you?

Kind regards,

Andrea

14 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • January 27, 2023

You need a recent document showing your address in your home country. Send that to o2 together with the deregistration certificate from Germany and the completed form https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    S
    Besucher:in
    • Sagnik
    • Autor
    • Besucher:in
    • January 27, 2023

    Thank you for the help! However, the attached pdf contains a deactivation certificate of mobile number. Is there any similar certificate for Internet deactivation? 

    Also, can I send my documents via mail to an email address as I have moved out of Germany ? If so, could you please mention the email address ? 

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • January 27, 2023

    If this is a DSL contract then you do not need a form, just an informal request to terminate the contract. You could use the contact form: https://www.o2online.de/service/kontaktformular/

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
      o2_Sven
      • o2_SvenModerator
      • Moderator
      • January 28, 2023

      Hello @Sagnik ,

      welcome to the o2 Community 💙.

      You’ve already received some helpful tips and suggestions from bs0, were you able to solve your issue concerning the termination with this or can we support you any further?

       

      Kind regards, Sven

      Der Wochenrückblick - https://g.o2.de/wcr
      S
      Besucher:in
      • Sagnik
      • Autor
      • Besucher:in
      • February 23, 2023

      Hello, 

      I had mailed at the appropriate Mail-ID 3 weeks ago. However, I didn’t receive any response from them. 

      o2_Steffen
      • o2_SteffenTeam
      • Team
      • February 25, 2023

      Hello @Sagnik, did you use the link from bs0 => https://www.o2online.de/service/kontaktformular/

      And did you select Extraordinary Termination + upload the “de-registration certificate from Germany” there?

      Best regards

      Steffen

      Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
      S
      Besucher:in
      • Sagnik
      • Autor
      • Besucher:in
      • March 2, 2023

      Yes, I did all the steps mentioned there, However, the option “Kündigungsgrund” as not there while filling up the form. 

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • March 4, 2023

      Dear @Sagnik ,

      your form arrived, but the colleagues in the contact form did not recognise what you wanted to cancel and closed it. 😕
      I have written to the colleagues in the specialist department so that they can take care of your extraordinary termination.

      Kind regards,

      Andrea

      Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
      S
      Besucher:in
      • Sagnik
      • Autor
      • Besucher:in
      • March 5, 2023

      Thank you so much for the help!

       

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • Lösung
      • March 7, 2023

      Dear @Sagnik ,

      I got feedback from our colleagues. Your contract will be deactivated to March 10th.

      The colleagues have set up a credit entry that is offset against the open items. The rest will then be paid out to you.

      You should also have received an email with a letter from us. Does it works for you?

      Kind regards,

      Andrea

      Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
      S
      Besucher:in
      • Sagnik
      • Autor
      • Besucher:in
      • March 7, 2023

      Hello, Thank you for your co-operation. However, I haven’t received any mail yet (Not in spambox either)

      Regards, 

      Sagnik 

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • March 9, 2023

      Dear @Sagnik ,

      it seems that another email with the cancellation confirmation was sent to you today.

      The payout is still in process.

      Kind regards,

      Andrea

      Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
      S
      Besucher:in
      • Sagnik
      • Autor
      • Besucher:in
      • March 9, 2023

      Hi Andrea, 

      I am really sorry to inform you that I didn’t receive the mail today, too. 

      Regards, 

      Sagnik 

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • March 10, 2023

      Dear @Sagnik ,

      I will write a private message from o2_Support to you.

      Kind regards,

      Andrea

      Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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