Sehr geehrter Herr / Frau,

Ich habe meinen DSL-Vertrag vor drei Monaten erfolgreich gekündigt, das Kündigungsdatum war letzten Monat, und ich habe den Router an die Firma O2 zurückgeschickt. 2. Wird mein Pfand für den Router zurückerstattet, wenn ich den Router zurückgebe?

Danke schön!

Mit freundlichen Grüßen,

wei

Dear Sir/Madam,

I successfully have terminated the my DSL contract three months ago, the cancellation date was last month, and I have sent the router back to O2 company.But, 1. why the monthly rent is still being taken from my bank card this month? 2. will my deposit of router be refunded when I return the router?

Thank you!

Best regards,
wei

Edit o2_Antje: Topics merged / 05.02.2023 / 20:46 

Please only one time:

Hey @ouyangwei1 
do you currently still need help ? 
Invoices are always calculated retroactively, so you can still receive an invoice after cancellation. 
Normally we do not offer routers with "deposit". Either they are rental or purchase devices. 
If the device was sent in late, a fee will be charged. 

Greetings,
Flo​​​​​​​