Hello,
I have a DSL Internet contract and the payment is made by SEPA direct transfer. Last month, the amount of money (EUR 34.99) was debited on 28.08.2024. But on the same day, the amount was transferred back to my account.
Now the amount is due on my account (listed as “outstanding”). My bank account is healthy and I have not changed any personal details. What action should I take? Thank you very much.
Hello
welcome to the o2 Community 
.
That does indeed sound odd, at the time of the initial withdrawal was your bank account “healthy” as well? That would be the main issue that comes to mind.
You can manually transfer money as well, just make sure that the payment reference is filled with the Kundennummer that you can find on the first page of the bill.
Kind regards, Sven
Hi Sven,
Yes, it was odd, since the money was deducted successfully, and returned to my bank account on the same day. The bank account at that time was also healthy.
Before I transfer manually, is it possible for you to check if there is any pending transaction, in case of the error? I’m afraid transferring manually might result in double transfer.
Thank you!
Best,
Viet
Hello 
Yes, we should have a closer look with you. Unfortunately, as your Community account is not linked to your customer account with us, we don't have the option from here.
Please contact our English hotline on 089666630081 
Thank you and best regards
Kathi
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