Dear O2 Team,
I have an open order for a my Home XXL. It turned out today after the techinican came that there are limitations with the cable connection in my apartment therefore I want to modify to order to DSL connection My Home L. How can I do it?
Thanks for your help in advance.
Kind regards.
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm
Hello
welcome to the o2 Community 
.
Have you been able to contact the english hotline and have they been able to help you with changing your order? Or is there anything else that we can support you with?
Kind regards, Sven
Hello Sven,
Yes, I had a call this Monday.
I am still waiting for the solution though (cancel the actual order by O2 because of the technical limitations on my side and create a new order).
Regards,
bhadaba
Hello
thank you for your reply.
Did you get a confirmation of the cancellation of your contract yet?
Can we assist you?
Best regards,
Manuela
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