Hello, sorry I don’t speak German, so my question would be in English(
I have a dsl contract with o2 company, And on the 13th of December, I’ve noticed that I have a debt on my account 59,97 € and transferred 60 € that day using Deutsche bank. Deutsche bank confirmed that a transaction was successful and there is no mistake with billing data (Iban and Kundennummer (XXXXXXXXXX) was correct). But looks like today I still has a debt of 59,97 €. So my question what went wrong? Why the debt still exists? To transfer money I’ve used the same template as usually for paying, so any mistake is impossible. Only maybe there is a problem that instead of 59,97 € I’ve transferred 60 €, if this affects?
Best wishes,
Sergei
Edit o2_Lars: This is a public forum, please never post any personal information. Also transfered this thread to our english community