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missing address information request

  • October 12, 2022
  • 1 Antwort
  • 12 Aufrufe
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I received an email asking for more details of my current address so they can complete my new O2 DSL contract but I don’t know how to give the information as they ask to not reply to the email and when I try to call to the hotline they don’t speak English and they can’t help me.

13.10.2022 10:35 o2 Katja: moved from My Home to our english community

Lösung von o2_Matze

Hi @Blabla2585 

Welcome to our o2 Community.

and when I try to call to the hotline they don’t speak English and they can’t help me.

Best way is to reach out to our english speaking customer service hotline.

Have you tried that since your last post? If that fails we can switch to private message

to exchange the address details and sent these to our backoffice colleagues.

Best regards Matze

    1 Antwort

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • Lösung
    • October 16, 2022

    Hi @Blabla2585 

    Welcome to our o2 Community.

    and when I try to call to the hotline they don’t speak English and they can’t help me.

    Best way is to reach out to our english speaking customer service hotline.

    Have you tried that since your last post? If that fails we can switch to private message

    to exchange the address details and sent these to our backoffice colleagues.

    Best regards Matze

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