Hello O2 DSL community,

I'm writing to share my recent experience with O2 DSL and to seek some assistance in resolving the issue.

Approximately one month ago, my internet connection was disrupted due to a massive disturbance. I contacted O2 DSL customer support to ask about the status of the disruption and to inquire about when my internet would be restored. During this call, the representative offered to change my package,  claiming that the technology of new package is more up-to-date and nothing is changing and the price would remain the same. The representative recorded my voice agreeing to the change, and I accepted.

However, after the package change was activated, I realized that I had been misled. The new package only offers 50 Mbps, whereas my previous package offered 100 Mbps. I feel that I was not properly informed about the changes to my package and that I was misled into agreeing to a lower-speed plan.I mean who does this? Changing the internet package from high speed to low speed at same price.

I have contacted customer support to try to revert back to my original plan, but I have not received a satisfactory response. They said if I want to come back to the old package I have to pay 4,99 Euro more per month. I believe that I was misrepresented by the representative who offered the package change, and I would like to seek a resolution to this issue. I still have the old contract to present.

I would appreciate any advice or assistance that the O2 DSL community can offer in resolving this issue.

Thank you for your time and attention.

Sincerely,
Fazel

o2_Giulia, 01.03.2023, 17:00: moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline