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Frage

Mein DSL-Verbindung ist gestört und der Techniker kam gestern nicht wie geplant.

Hi, My DSL connection is faulty and the technician did not come as planned yesterday. 

I also receive this message by SMS “o2 Info: The one-time connection price DSL pack was deactivated for you. Deactivation date: 30.03. ” Please help me fix this. I've been waiting for this appointment for a month.

Thank you

 

Edit: Beitrag verschoben - o2_Kurt

2 Antworten

A
Rang

Some notes:

  • My router set up is complete, it is a Fritzbox Fon 7360 given to me by the o2 store
  • I’ve updated the router to the latest firmware
  • I’ve tried registering my “zugangsdaten” with “O2 DSL” and also as an “anderer internetanbeiter” 
  • Below is an example of the format of my username.
  • I’ve tried setting no Vlan-ID, and also changing it to 7 or 11

None of these changes made a difference and I receive the error:

Die Prüfung der Internetverbindung ist fehlgeschlagen. Die DSL-Verbindung ist gestört. Prüfen Sie, ob das DSL-Kabel richtig angeschlossen ist.

 

Responses in German are okay, I can read better than I can write :)

 

o2_Manga

Hi @avscapegoat,

 

welcome to our community. Did you succeed getting your connection ongoing? Or shall we wait for our experts giving more advice?

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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