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On my contract O2 my Home L the speed should be up to 

  • up to 250 MBit/s Download
  • up to 40 MBit/s Upload

But I never pass the 100 MBit/s and in upload 5 MBit/s, which is even lower than the O2 my Home M and S.

What can I do?

 

o2_Giulia, 12.11.2024, 08:46: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline

Hello @Osterello ,
welcome to our o2 community. 😀
It's a shame that the speed isn't what you wanted. 
Since when has the speed been restricted? 
Have you already gone through the tips in the o2 My Service APP
Kind regards,
Solveig 


hi @o2_Solveig ,

I tried and I noticed that my contract says O2 my Home L (2020) 

Maybe the offer in 2020 was slower. Is there a way to upgrade to the current one without extra costs?


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