Hello @sahulhameed ,

welcome to the o2 Community .

If the connection is already up and running then you can also find the pertinent information in your mein o2 for the contract. Aside from that maybe check the spam filter of your emailaccount in case any documents from us ended up there.

Kind regards, Sven

@sahulhameed Did you have an o2 mobile postpaid contract? If yes, you can found there your o2 dsl credentials. (If you choose your landline contract there)

Thank you Sven and Joe, I am able to get details from my contracts.

Hello @sahulhameed, 

I see that Sven and Joe Doe have already supported you Great that you have now found your data  

If you have any further questions, please let us know. 

Best regards
Cora

Hi Team,

I am facing issue with below error while configure DSL router(Fritzbox 7390). 

Hello @sahulhameed,

this could be a DSL line problem, please see if our o2 My Service App can help you (it can be switched to English language as well).

If not, please report a problem to our English hotline on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays). They will eventually send a technician then if neccesary.

Please keep us updated if you were able to achieve anything and let us know if you have any questions.

Best regards

Giulia

Hi @o2_Giulia - I have raise the ticket on this Monday ticket#XXXXXX. Still it is not resolved,

Let me know, how to expedite this request and get it resolved.

Thanks for your help.

Regards,

Sahul Hameed A

Edit o2_Sven 07.03.2024/12:18: Removed personal information

@sahulhameed Please have in mind that the Fritzbox 7390 (if you really have a 7390) ist End of Life and have problems with vectoring. Specially with 100 Mbit VDSL lines. A Fritzbox 7530 or 7590 works without any problems.

Hello @sahulhameed ,

you should have received an answer from our technical department already, which echoes what Joe Doe already posted here. The 7390 that you’ve had in use isn’t really compatible with current day vectoring connections.

Kind regards, Sven

Hi @Joe Doe and @o2_Sven , Thank you for your inputs. Can you confirm me the below DSL compatiablity?

TP-Link Archer VR2100v AC2100 WLAN Telefonie VDSL DSL Modem Router

@sahulhameed Yes. You can use the TP-Link VR2100v for o2 VDSL if it is the model for the German market.

Configuration help

Hello @sahulhameed ,

should you decide to use the TP-Link router, please do tell us how things are running after you’ve installed it.

Kind regards, Sven