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Dear all,

I have made a DSL contract with o2 and aready activated the internet today. I want to ask how to register for Mein o2 app? I only have a customer number in my hand, and don’t have the landline number. Where I can get the landline number?

Thanks!

27.10.2023 15:51 o2_Katja: verschoben aus Mein o2

Hello @ZUCH,

This landline number should actually be in the letter with your access data. Alternatively, you can find it in the router's user interface.

Best regards


Hi,

I didn’t receive the letter with the data yet. And I tried to enther router’s user interface, but the PIN from o2 by mobile message is not correct.


Hello @ZUCH,

What is your router called?

Best regards 


Hi,

The router is o2-HB3-6742-XS.


Hello @ZUCH,

What is your router called?

Best regards 

Hello, the  router is Home-Box 6742, WLAN is o2-HB3-6742-XS.

Thanks!


Hello @ZUCH,

The Homebox 3 does not need to be set up. https://youtu.be/qskC8xWQrXo?feature=shared

Best regards


Hello @ZUCH,

The Homebox 3 does not need to be set up. https://youtu.be/qskC8xWQrXo?feature=shared

Best regards

I just want to get the landline number for registeration of Mein o2 app. I was told that I can find it on router’s user interface. 


Hello @ZUCH,

https://www.o2online.de/assets/blobs/pdfs/handbuch-o2-homebox-6742/

Best regards


Hello @ZUCH,

This landline number should actually be in the letter with your access data. Alternatively, you can find it in the router's user interface.

Best regards

Hello,

Can I ask o2 to send me the letter with your access data again?

Bests,


Hello @ZUCH ,

we can of course send out the welcome  letter again, if you still need it. As Vilureef wrote, you shouldn’t need any of the data to use your internet connection with the HomeBox which means that you could also get the phone number in that way.

 

Kind regards, Sven


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