Hello,

I’m taking a chance and opening another thread hoping someone can help me here.

Back in February I lost internet connection and was out of it for almost a month. After the problem was solved, although my connection worked, I started getting latency spikes constantly, meaning my ping goes up and down like a rollercoaster, from low 40ms to high 200ms, averaging 80ms.

The issue happens with wifi or ethernet connection, I even tried going with ethernet cable and turning off wifi completely so my computer was the only one connected to it.

This tends to happen under certain times, which I imagine are the peak hours, I would say it starts getting progressively worse from 18hs, peaks at 21hs where it’s almost unusable, and starts getting better from 00hs.

Everything seems to be pointing to a load issue, but here is the thing… before my service disruption on February I NEVER faced this issue. I even used wifi all the time, no spikes, good latency, everything was great for almost a year!

I’m guessing that whatever node or network I was assigned to, failed or was taken down, and in order to restore my service I was put into a quite heavy network which works like crap…

Explaining all of this in the phone to the technical team, who don’t really speak English (although I know they try their best) it’s really hard, and to be honest they are not experts in networking but more in technical troubleshooting.

Is there any chance that maybe someone in the o2 team can bring this to a more technical person for attention? maybe switch my subnetwork, node, or whatever it is, to a different one to see if it improves.

I have less than a year of contract to go, and at this rate I’m just waiting for it to expire so I can switch…

PS: I have a Fritzbox 6600 cable router, provided by o2.

I appreciate any help I can get.