Hello,
I cancelled my o2 flexible contract last month and received confirmation. However, I was just charged for this month. How can I reverse the charge and make sure that the contract is cancelled?
Best,
Marta Axxxxxxxx
o2_Giulia, 28.11.2023, 16:06: moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline
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Lösung von o2_Giulia
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Dear
welcome to our community. ❄
Our contracts are calculated retrospectively, so you will always receive a final invoice after the contract has ended. Can this be the case?
Kind regards,
Andrea
Hello,
Thank you. I’d appreciate it if you could look into my case and confirm if that indeed is an issue because I’ve continued getting invoices although it’s been a couple months since termination of the contract (i initiated a debit refund for these payments). My Customer number is: XXXXXX
o2_Giulia, 30.12.2023, 14:16: personal data deleted
Hello
I'm sorry that there are still unanswered questions about your invoices. The contract was only invoiced until the termination date on November 1st, 2023.
However, there was then a return debit, so the fees were calculated again the next month.
I'll have the last three invoices sent to you by post so that you can understand it better.
Best regards
Giulia
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