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F
Rang

I am sorry to write in English but my German is not yet good enough for this. 

I am a new O2 customer and I am waiting for my DSL to be set up, the technician will come to my house in a couple of weeks. 

However, when I entered my contact number - which is italian as I still have no german phone number - the system did not recognize the international prefix and messed the number up. Now I have to change it as, if the technician cannot reach to me, I can be charged up to 50€ and a new appointment would need to be taken. 

The issue is that I cannot do that neither from the website nor from the app. 

I am also experiencing the infamous Error 502 and cannot access any of my contract information - which is mildly annoying :) 

 

I would be very grateful if anyone had a solution to this! Many thanks in advance

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Lösung von FedericoM 1 March 2022, 17:26

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7 Antworten

F
Rang

I am a new O2 customer and I am waiting for my DSL to be set up, the technician will come to my house next week.

However, when I entered my contact number - which is italian as I still have no german phone number - the system did not recognize the international prefix and messed the number up. Now I have to change it as, if the technician cannot reach to me, I can be charged up to 50€ and a new appointment would need to be taken. 

The issue is that I cannot do that neither from the website nor from the app. 

 

I would be very grateful if anyone had a solution to this! Many thanks in advance

o2_Kurt

Hi @FedericoM ,

 

sorry for the delay! Have you tried calling us directly? 

Kontakt aufnehmen und Hilfe finden | o2 (o2online.de)

We do have a hotline for our English-speaking customers:

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

 

That would be the fastest way to change it. I’m not sure if a foreign number will work (I never actually tried it), but It’s woth a try. If you’re not able to reach someone via phone, please let us know here - we’ll then switch to personal messages.

Best regards,
Kurt

 

Edit: Threads merged

Signatur :)
F
Rang

Hallo @o2_Kurt, 

thank you for your reply and your help!

I have already tried contacting the number you mentioned, but unfortunately it failed to connect. 

 

Best Regards, 

Federico

o2_Giulia

Hello @FedericoM,

I have sent you a private message and I will take care of correcting your contact phone number. You will find the message in your private inbox.

Best regards

Giulia

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o2_Giulia

Hello @FedericoM,

Did everything go well with the activation of your DSL connection? Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
F
Rang

Hello Giulia,

Yes,  everything went very smooth! Thank you for your support.

Kind regardse,

Federico

o2_Kurt

Hi @FedericoM ,

 

great - thanks a lot for your Feedback! :)

Best regards,
Kurt

Signatur :)

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