Kontakrufnummer ändern nicht möglich

I am a new O2 customer and I am waiting for my DSL to be set up, the technician will come to my house next week.

However, when I entered my contact number - which is italian as I still have no german phone number - the system did not recognize the international prefix and messed the number up. Now I have to change it as, if the technician cannot reach to me, I can be charged up to 50€ and a new appointment would need to be taken. 

The issue is that I cannot do that neither from the website nor from the app. 

I would be very grateful if anyone had a solution to this! Many thanks in advance

Hi @FedericoM ,

sorry for the delay! Have you tried calling us directly? 

Kontakt aufnehmen und Hilfe finden | o2 (o2online.de)

We do have a hotline for our English-speaking customers:

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

That would be the fastest way to change it. I’m not sure if a foreign number will work (I never actually tried it), but It’s woth a try. If you’re not able to reach someone via phone, please let us know here - we’ll then switch to personal messages.

Best regards,
Kurt

Edit: Threads merged

Hallo @o2_Kurt, 

thank you for your reply and your help!

I have already tried contacting the number you mentioned, but unfortunately it failed to connect. 

Best Regards, 

Federico

Hello @FedericoM,

I have sent you a private message and I will take care of correcting your contact phone number. You will find the message in your private inbox.

Best regards

Giulia

Hello @FedericoM,

Did everything go well with the activation of your DSL connection? Please let us know if you have any further questions.

Best regards

Giulia

Hi @FedericoM ,

great - thanks a lot for your Feedback! :)

Best regards,
Kurt