Months ago I had a hot-spot with very bad service they said it was a local issue with the network, I had to cancel my contract. Now I have cable connection in my new residence in Cologne and it does not work either, for both contracts I paid the connection fee which is high, and I pay my monthly fee, I didn't get anyone connecting and the internet connection is very bad test says 9.5 Mps while I pay for 250 Mps. Terrible service. Please cancel the contract and reimburse my money.
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This is a forum. You can't terminate a contract here. You can use this form:
https://info.o2online.de/kuendigung/
Have you contacted technical support about your problem?
Hello
as bs0 already said, we can’t cancel your contract, but you can do that via the link he’s provided for you. Aside from that if you have an issue like that with your connection you should contact the technical department.
Can we support you in some other way?
Kind regards, Sven
Hello
we haven’t heard from you for a few days. Have you been able to solve your issues with the connection or did you cancel the contract and that is it? We’d be happy to hear from you.
Kind regards, Sven
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