Hello @WilhelmVonVolker,

It takes so long because notice periods have to be observed. In addition, your line must be ordered from Telekom, and there must be mutual agreement.

Best regards

Hi @Vilureef , thanks for the info! I knew that the outside boxes are mostly owned by Telekom but didn’t know the process takes this long, also it’s not a new connection, just an ISP change.

Now I got SMS from o2 apologising for the delay and to be patient.

Hopefully by next month, this whole Internet-switch should be sorted.

Hello @WilhelmVonVolker ,

welcome to the o2 Community .

I hope you’ll enjoy your time with us. If you have any further questions concerning your new contract or the activation of it, then please let us know.

Kind regards, Sven

Hi @o2_Sven , thanks for the warm welcome

I have a question in fact, it’s more about the Router I’ve ordered.

I was planning to buy my own router in the near future, how does this work with the contract, I guess I have to notify them about the switch to my own router and then what happens next? Can I send their router back, is there a predefined timeframe I should fulfill that?

 Thank you!

Hello @WilhelmVonVolker ,

I assume that you are getting a DSL connection with us, in that case you just need to return the router that you’ve gotten from us, your own hardware can then be used together with the username and password for the connection, that you get in the welcome letter and can also be found within the online portal after the activation.
To send the router back to us, you can use the return portal, you’ll get all the documentation that
you’ll need to return the router.

Kind regards, Sven

Hi @o2_Sven ,

Thanks for the info!

There was a little complication during the switch, first on the other side (1&1) I only had 1 name in my contract and I had to call o2 to confirm the name but that was solved immediately and right after that I got the confirmation that the cancellation was processed by both providers.

Now when I got the confirmation email the switch appointment was set for 18th August 2025! LOL

This was the Mindestvertraglaufzeit of 24 months, however I was able to dodge that (hopefully) by calling 1&1 support and they helped me compose an email that stipulates I want to cancel extraordinarily based on the price increase that was communicated on 14th July, luckily I was still in the cancellation window. Just sent them an email today and I’m hoping for the best now, just want to get a confirmation from them that the contract will be terminated in a shorter time.

Then I had a problem logging-in on o2 because I missed the confirmation email (it landed in Spam). After clicking it 2 days afterwards I was able to reclaim access to my o2 account and here I am! :D

I called o2 support regarding this issue and also asked when the technician is coming and they told me that appointment is still set for 18 August 2023, which is the date I set during sign-up.

Probably I’ll have no internet for a few days after the contract termination on the other side, but at least I’ll switch to o2.

Does anyone know if I have to communicate to o2 explicitly that the contract with my previous ISP will be terminated faster than the confirmed date?

Thank you in advance!

Hello @WilhelmVonVolker,

if you have applied for the provider change (Anbieterwechsel), your old provider ist obliged to provide you with internet/phone until the date of activation with us. The date is always agreed to by both providers.

This way you won’t have any or only short interruption.

Please let us know if you have any further questions.

Best regards

Giulia

Hi @o2_Giulia 

 thanks for the update! That’s great news, I did in fact apply for Anbieterwechsel through o2

One question though, do you think the Sonderkündigung would go through and they will communicate to o2 the termination?

Thank you

Hello @WilhelmVonVolker,

that is another advantage of the provider change, if your contract is ending before the normal contract duration, your provider has to inform us that we can take over the connection earlier.

This is regulated by law, even if a change of provider has already been commissioned.

It can speed things up if you inform your provider at the time of the extraordinary termination that a change of provider has already been requested.

Best regards

Giulia