Very bad experience with O2. I have raised a move request one month back and arranged the move date on 30th December 2020. My order number is XXXXXXXXXX. I have been waiting in my apartment and my phone at hand from 12 pm to 16pm on 30th December 2020. I have followed the tracking page that was sent by email. I have received a mail at around 12.12 pm on 30 th December 2020 saying that the appointment could not took place. After that I called the customer service number which is mentioned in the mail. As per them the technician came but he was not able to enter whic was a big LIE , as I was at home with my mobile in hand. My phone number is updatd in the system as well as the door bell has properly named. But the technician didn't even bother to call me or ring the door bell which is pathetic and very unfortunate.  Now customer service told to create a new appointment and the next available date will be on 12 th January 2021. This is worse experience. Now I am without any internet connection and in this situation when we all are doing home office this effect my professional carrier. This is not at all expected from a brand like O2.

Edit o2_Lars: Please never post any personal information in a public forum.