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I have found this thread from 4 years ago, and it actually related to me so much. Unfortunately, the case was closed even without the problem being solved. Just as always!!!!

It's pretty absurd that this is the best customer care O2 has to offer.

 

I have been patient the previous 6 months where my internet has been on and off almost 6 times a day. It became unbearable so I called customer care, and they did exactly as mentioned by the two people. Some people do not speak English (it's funny I was working in telecoms in my country and English was a requirement, because even when you look at Munich, it's not only having German speaking people), the people arrogantly hang up the phone, especially after that log waiting time to get through ti someone to help you, which is a waste of time and money in airtime. The technician makes appointments, takes half day of your time and doesn't turn up. O2 Pleaaasssseee this is becoming unbearable. Close the company or give up back our money in refund as we pay full amounts for services that are not provided.

 

Ofcourse I am out of words to ask how my internet problem is going to be solved, hence running to the, mobile internet(from another competitive company), and here we are, I find other people with the same problems, and the same terrible customer care from the answers below.

 

Customers are not stupid. They're not going to come out of nowhere and complain about a problem that doesnt exist. Please!!!

Edit o2_Lars: Moved from DSL/Router to English/Broadband

Moin Moin,

The official language in Germany is German. not english ... I do not expect to drive in England that German is spoken there. Yes there are companies that offer english support. But they also cost more money. If you expect a service, you have to pay for it.

Overall, it would be good in a customer help customer forum if you also describe the error! because only in this way can others help you ...

Moin Moin,

The official language in Germany is German. not english ... I do not expect to drive in England that German is spoken there. Yes there are companies that offer english support. But they also cost more money. If you expect a service, you have to pay for it

Overall, it would be good in a customer help customer forum if you also describe the error! because only in this way can others help you …

Hey, thanks for the answer. If you read the screenshots, and my text you'd realise it's the same problem we are all experiencing which doesn't need more words.

 

Its not about the language here, but to expect that everyone should speak German is pretty unrealistic. Where does that leave the expats who just moved here to work? Live without internet until they learn the language. That's an unrealistic expectation that may never come to reality. We need english speaking service providers as much as there is in German.

 

Other than that, I'm waiting for O2 to give me any instant response to my internet issues, as I have no willingness to wait till next week for a technician who may never even turn up, as experienced before.

 

@TheRealMadeSelfKontained

To expect that everyone should speak English is realistic??

Does O2 tells you that there will be a English speaking service??

So again if you would like to have an English speaking service you have to pay for it!

If you work in Germany there is no German speaking college, that could help you??

And again, if you don't describe the error we can't help you! It could very well be that we can narrow the problem down or even solve it.
Without an error description, it will only take longer.
But that's your decision!

I dont want an English speaking service, and this is not about that.

 

I want a fully functioning internet that I pay for, and at the end of the day, best customer care services there is. It doesnt take someone to speak English for them to make appointments and dont turn up for them, or even to provide services that we pay for. You might not be the person to handle the technical problems I'm experiencing, if you havent yet figured out what the problem is-ofcourse besides the English thing; Just like the former customer care personnel in the screenshots above--- So really!!!

If you would like to have a working Internet Connection you should start to explain your problem her…

What kind of modem / router are you using?

If you use a homebox from O2 do you rent it from O2 or do you buy it 2nd hand?

What is with the led on the homebox? Blinking,on or of and what color?

And at again this is a customers help customers forum!

Hay hay @TheRealMadeSelfKontained,

I warmly welcome you to our community!
If I take that from the screenshots correctly, it's about mobile connections, right?


best regards
Larissa

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