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Internet Umzug

  • September 28, 2021
  • 7 Antworten
  • 84 Aufrufe
P
Einsteiger:in

Good afternoon,

My name is Pedro and I move to another city in November. I introduced my new address in the “Umzug” option in my personal O2 website but I get this message: “An der eingegebenen Adresse ist ein DSL-Anschluss leider noch nicht verfügbar.”

“Wir beraten Sie gerne zu den verfügbaren DSL-Tarifoptionen bei der angegebenen Adresse. Bitte rufen Sie unsere Kundenbetreuung an.

DSL Kunden-Hotline: +49 (0)89 78 79 79 400

”

I have tried in several occasions to contact the above telephone number but no one answers. Could you help me understand the options of what can I do with my contract if it is not possible to have connection with O2 in my new address? Also is it possible to make all this process using other means that is not the telephone above?

 

Thank you

Pedro

Lösung von Joe Doe

@Pedflo Try  the English hotline please.

 

7 Antworten

Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • Lösung
  • September 28, 2021

@Pedflo Try  the English hotline please.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    P
    Einsteiger:in
    • Pedflo
    • Autor
    • Einsteiger:in
    • September 28, 2021

    Thank you very much. It worked perfectly. Now I got a new question, I was told to send a letter to this address: 

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 - Nürnberg

    Is it possible to send a letter to an address that does not have a street name and number? Will post service deliver my letter successfully?

      B
      Legende
      Forum|alt.badge.img+20
      • blablupLegende
      • Legende
      • September 28, 2021

      Yes. It is a corporate postcode. There is no other user under this postcode, street and house number information is not required. 

        P
        Einsteiger:in
        • Pedflo
        • Autor
        • Einsteiger:in
        • September 28, 2021

        All right, thanks a lot :D

          o2_Kurt
          Forum|alt.badge.img+40
          • o2_KurtModerator
          • Moderator
          • September 30, 2021

          Hi @Pedflo ,

           

          I hope that you’ve managed to get in touch with us. Have you received an answer, yet?

          Thanks for the tips, @Joe Doe & @blablup !

          Best regards,

          Kurt

          Signatur :)
            P
            Einsteiger:in
            • Pedflo
            • Autor
            • Einsteiger:in
            • September 30, 2021

            Hi @o2_Kurt,

            Yes I already talked with your colleagues and everything is solved for now. Thanks!

            Best regards,

            Pedro

              o2_Matze
              • o2_MatzeModerator
              • Moderator
              • October 5, 2021

              @Pedflo Thanks for the Update. 

              Please keep us informed and stay in touch.

              Best regards Matze 

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