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internet stops working every day

  • November 23, 2023
  • 11 Antworten
  • 63 Aufrufe
L
Einsteiger:in

Every day I have some problem, I restart the router, I turn it off many times and it is still disconnected from the internet, where can I write the complaint? I have already written a complaint for previous days and it is still happening, I am tired of this happening.

I looked everywhere for how to write a complaint and I can't find anything in the webpage, it seems they did it on purpose, I can only speak with Aura that is completely useless......it only irritates my nerves.

 

o2_Giulia, 25.11.2023, 14:33: verschoben von DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie zu English O₂ Community: Broadband & Landline

Lösung von schluej

You have to call the Hotline.

11 Antworten

schluej
Legende
  • schluej
  • November 23, 2023

Moin,

You have to call the hotline:

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

 

Live long and prosper 🖖
L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 23, 2023

Hotline is useless….I have already call many times without solution….and at the end I have no proof that this happens.

They say that is no internet….but as soon as I call them it start working again…...and after a while it fails again….

 

schluej
Legende
  • schluej
  • November 23, 2023

What kind of router are u using?

Live long and prosper 🖖
L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 23, 2023

fritzbox 6660 Kable

schluej
Legende
  • schluej
  • November 24, 2023

Moin,

please send a screen shoot of the following screen

Übersicht / overview, Kanäle / channels, spectrum and Statistik.

 

Live long and prosper 🖖
L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 24, 2023

Now is working…..as soon as I have issues I will send another…

 

L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 25, 2023

Now with trouble but the same…………less channels

 

 

L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 26, 2023

All weekend with issues...…

 

L
Einsteiger:in
  • Lucho
  • Autor
  • Einsteiger:in
  • November 26, 2023

More

 

schluej
Legende
  • schluej
  • Lösung
  • November 26, 2023

You have to call the Hotline.

Live long and prosper 🖖
o2_Solveig
o2_Andrea
  • o2_AndreaTeam
  • Team
  • November 30, 2023

Dear @Lucho ,

welcome to our community. ❄

You need to contact our hotline with this problem, as @schluej  already correctly wrote, so that a fault ticket can be created for you there. This is necessary and can only be created via the hotline, unfortunately this is not possible here in the community.

You can install our  o2 my Service App in advance and use it to check your connection. Something may already be detected and recorded in a ticket that the technical team can then access.

Kind regards,

Andrea

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