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Dear o2 Team and community,

I am working from home as any other person nowadays. Internet connection is crucial for me. However, Internet signal lost at least 3 times a day. It comes back 10-15 mins or 1 hour later. This is not manageable for me.

I contacted o2 service center in the previous weeks. You decided to send a new router to me (although I don’t think that’s the reason) and I installled the new router. Nothing changed. Suddenly Internet signal on the router starts blinking and my connection drops.

When I’m connected, it’s super fast and I don’t have any problem. But then suddenly it drops.

Please help me out to solve this problem. I speak English only so your help in English will be appreciated.

Best Regards,

Can

Moin Moin,

try the O2 DSL help app. Use the app if the error is pending. Follow the advice in the app.

Are u using power line for Ethernet?

If you have trouble watch the LED dsl, internet and info!

 

@canerik you can switch the language in the my o2 service app (early o2 Dsl Help app)  from German to English over Menu/Einstellungen/Sprache

Please post here if you get a ticket number. Thanks.

Thank you for your contributions! I will add the screenshot if I face the problem again. But it doesn’t happen nowadays… When it starts it doesn’t go away but now we’re fine. :relaxed:  I’ll update if I have the problem again. Best Regards,

Hay hay @canerik,

thank you for your feedback. I am happy that your connection is up and running again. Please lt us know, if the connection is unstable again.

 

Kind regards, 

Larissa

Hi everyone; it happened again. I lost internet connection at 18.00 now it’s 18.14 but I still have no signal.


o2 service center changed my router for this before, but I don’t think that’s the problem. It happens with the new router as well.

 

 

Edit by o2_Steffen: Case number deleted

@canerik Did you have call the hotline with the case number?

So guys here is what happened; for the last two days I have this problem again. And today I had the mobile app to check the router and it gave me a case number. I called the hotline with this number. First they transfered me to an English speaking colleague which was very nice of them. I explained my problem and the agent told me that the technical department should handle this problem. She transfered my call to the technical department and the agent on the line was not speaking English so she told me that she can’t help me further. Is there any way that I can get Technical Support in English? My case number was xxx. Thank you very much for your contributions.

 

 

edit o2_Manga: Kundendaten unkenntlich gemacht.

Hello @canerik,

if there occur technical issues wiuth the DSL connection that the o2 my Service App on the smartphone is not able to narrow down or fix it is recommended to contact our technical DSL departement.

If you do not peak any german I suggest to call with a friend of yours who does so since we can not promise that you will reach an english speaking agent.

Regards,

Lars

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