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  • December 31, 2020
  • 1 Antwort
  • 59 Aufrufe
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Besucher:in

I got my internet transfeted from my flatmate to my name.

I have received the activation email but i could not setup the connection and info light remains red.

Help me

 

Edit o2_Matze Moved to Englisch Broadband

 

Lösung von o2_Lars

Hello @Farrukh and welcome to out o2 community :-)

If a DSL contract is transfered from one person to another, it may tae 24 to 48 hours for the new settings are available to the router. I recommend to set it back to factory defaults and set it up with the new credentials we sent you.

I assume your DSL connection is already up and running as it should? :-)

Regards,

Lars

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • January 8, 2021

    Hello @Farrukh and welcome to out o2 community :-)

    If a DSL contract is transfered from one person to another, it may tae 24 to 48 hours for the new settings are available to the router. I recommend to set it back to factory defaults and set it up with the new credentials we sent you.

    I assume your DSL connection is already up and running as it should? :-)

    Regards,

    Lars

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