Hi, after having used the same routee in the same house for 3 years I cannot connect any more. When I try I received this message.
How can I change the old one by the new ID?
Thanks.
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You are switched wrong to Telekom.
Please click on Informationen anzeigen and tell the support the information. So the Telekom could find the mistake quicker.
Please call 0800 5251378 tomorrow if you can speak German.
And tell them that you are verschaltet & switched to Telekom *you are getting a Telekom page”
Or
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Monday till Friday 10 am - 6 pm
Hello
welcome to the o2 Community 
.
Have you managed to contact Support like schluej suggested? And how are things looking for your connection now?
Kind regards, Sven
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