Hello, I bought O2 home internet, and I already have a modem that was previously connected to Vodafone internet. Now, I want to use the modem for O2 cable internet. Could you please guide me?
o2_Giulia, 02.10.2024, 14:27: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline
provide customer service with your MAC address.
What is the MAC address?
from your cable router.
Where can I see or find the MAC address?
The one written under the modem?
Die CM MAC steht auf der Rückseite des Router und ohne Angabe dieser MAC Adresse gibt's kein Internet.
Hoffentlich ist der Router kein Vodafone Providergerät...
Is it possible to reset the modem ips?
Now I connected the modem to the laptop with a lan cable and entered the password of the modem, but there is no internet
from your cable router.
Now I connected the modem to the laptop with a lan cable and entered the password of the modem, but there is no internet
Please help me 
Hello
welcome to our o2 Community 
Could you already provide the colleagues in our English Hotline with the CM MAC adress of your router?
In case the router is from Vodafone, its MAC adress maybe has to be set free there before we can connect your router successfully.
Best Regards,
Gerrit
Thank you, is it not enough to factory reset the modem? If not, I should call Vodafone, right?
o2_Giulia, 02.10.2024 17:01: Vollzitat entfernt
This information is written under the modem. What should I do?
o2_Giulia, 02.10.2024 17:01: Vollzitat entfernt
Hello
please call our English speaking customer support: 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).
They will be able to help you with the MAC adress.
Has your connection already been activated? Or are you still waiting for it?
Best regards
Giulia
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
