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I've not got my netflix credit activation email/sms yet!

Iftekher
Rang

Hi O2,

I’ve purchased “o2 TV L” for 12 months contract with promotional offer for netflix credit €155.88 with my DSL contract. But still I’ve not received any SMS or any EMAIL for activating netflix credit.

 

I’ve purchaed this on 21.04.2022. Now it is almost 3 weeks, how long I’ve to wait for that? Please let me know.

 

** See below the promotional offer I got in my O2 mail box:

 

Thanks,

icon

Lösung von o2_Micha 24 May 2022, 14:13

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Many thanks, Iftekher

15 Antworten

Iftekher
Rang

I've posted this 8 days ago, no-body is answering... what is wrong?!!

Many thanks, Iftekher
o2_Micha
Benutzerebene 7

Hello @Iftekher thanks for your post. Can you describe your request a bit more? Where did you buy it?  What happened in the meantime?
Have you allready contacted the custommer support?

kindly regards
Michael

#bleibgesund
Iftekher
Rang

Hi @o2_Micha ,

  1. Where did you buy it? => I bought it online, from the advertisement sent to my O2 inbox (I gave you the screen shot in my post).
  2. What happened in the meantime? => My TV connection “o2 TV L 12M DSL” is activated on 21.04.2022.
  3. Have you allready contacted the custommer support? => No, when I need support I come here, so I am writing here.

Please let me know how to get my netflix credit as promised in the advertisement.

Many thanks, Iftekher
o2_Micha
Benutzerebene 7

Hi @Iftekher thanks for your respond.
As you ordered o2 TV L you received a link to activate o2 TV. After the activation you should received a second link for netflix. Have you got this link?
When yes, what happened after the activation of this link?

greetings
Michael

#bleibgesund
Iftekher
Rang

Dear @o2_Micha ,

I’ve not got any link for activating netflix yet.

 

Email me the link please.

Many thanks, Iftekher
o2_Micha
Benutzerebene 7

Hi @Iftekher i sent you an personal message in order to ask for your customer data.

kidly regards
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

Hi @Iftekher i´ve send you your customer code by post. Please inform us here, if it is arrived.

kindly regards
Michael

#bleibgesund
Iftekher
Rang

Hi @o2_Micha ,

I've received 4 digit customer code by post.

 

Please proceed to the next step now.

Many thanks, Iftekher
Iftekher
Rang

Hello @o2_Micha , 

I hope you are going to reply to me soon.

Many thanks, Iftekher
Iftekher
Rang

Hello @o2_Micha ,

Are you even seeing my reply? I do not understand! I’ve received my 4 digit code by post 2 weeks ago. I wrote in the comment as you suggested. Now it been 2 weeks, no reply from you.

 

If any other O2 guy see this then please help me.

Many thanks, Iftekher
o2_Marco

Hi @Iftekher,

 

sorry for the late answer. Each post in the thread will result in a later reply of a moderator. Thank you for your patience. 

I´ve opened the PN again. 😊 Please write us there the 4 digit personal identifikation number. 

 

Best regards, Marco

 

Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
Iftekher
Rang

Hi @o2_Marco,

I’ve replied in the PN. Please check.

Many thanks, Iftekher
o2_Marco

Hi @Iftekher,

 

thank you for your answer in the PN. 😊 The voucher for Netflix is now in your tarif. You will get further informations per SMS and E-Mail. 

Please, give here feedback if is everything ok now.

 

Best regards, Marco

Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
Iftekher
Rang

Hi @o2_Marco ,

Thank you for the help. I’ve got the email form netflix credit and already added to the netflix account.

Yes everything is OK now 😉

Many thanks, Iftekher
o2_Marco

Perfect! It´s good to read this. 😊 Thank you for your feedback. ^^

I wish you all the best and stay healthy. 🍀

 

Best regards, Marco

Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3

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