Hi all,

I travelled abroad just before the lockdown happened and have since been stuck outside of Germany for the past 6 weeks. It is likely that I will not return to Germany for another 4 or 5 weeks.

My problem is that my DSL router in my apartment in Berlin has been unplugged all this time. I am worried that when I return, I will no longer have service on the line.

Is there anything 02 can do to ensure I don’t lose service? Or, when I return will I need to get re-connected?

I should add that I have been paying my bills in full for the time I’ve been away, of course!

Thanks for any advice you can give!