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I didn't receive the router

fk7184
Rang

Hi! I ordered Cable Home XL with router 24.05.2022, but still didn’t receive the router.

Is it possible to check if there is no mistake and the router was sent? Thank you!

Best Regards

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Lösung von fk7184 13 June 2022, 15:43

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3 Antworten

o2_Sven

Hello @fk7184 ,

welcome to the o2 Community 💙.

I’m sure we’ll be able to find out what’s going on with that router and get you online.

I assume the connection itself has been activated by now? The router is usually delivered about a week before the activation as such a FritzBox 6660 Cable was listed among the information you got in the Welcomeletter of the contract?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
fk7184
Rang

Hello! Thank you for a quick reply. No, the activation date is 26.06.2022. Also, I got email from O2, right after the above request, that the router will be send shortly. So, I think thank you and looking forward my package :)

Best regards

o2_Sven

Hello @fk7184 ,

those are some good news. Should you have any other questions concerning the contract, you know where to find us 😎.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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