Skip to main content
Gelöst

I could not receive a router.

I could not receive my router and DHL is sending back my router to the sender. Where should I report this and order re-delivery? I only speak English.

13 Antworten

o2_Manga

Hi @kky 

 

welcome to our community.

At first we should talk about the reasons for the return. DHL wrote: Unfortunately the delivery was impossible because of no entrance to the building, no name on the postbox or the doorbell, recipient unknown

I checked the address. It is similar to the DSL address.  So would you pls check all the details explained before I start a resend of the router?

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
K
Rang

I think because my apartment has many rooms (>100), the deliverer could not find my name at the entrance. When you send the router again, please add “1st floor” to my address so that the deliverer can find my name easily.

o2_Manga

Thanks for the information @kky,

 

I will take care of the shipment.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
K
Rang

I received the router. Thank you for your cooperation.
I have another concern about the DSL. Although I was waiting for at home the day which I had an appointment with a technician for activation, no one came. I am worrying that the technician also could not find my doorbell. Can I connect the router to check if the Internet is available or not? Could you check my current status?

o2_Manga

Hi @kky,

 

unfortunately there is no feedback of the technician so far. Maybe you call our customer service  089-78 79 79 400

(engl. customer service available Mo-Fri 11 am to 3 pm) and ask for assistance. If you say nothing in the IVR you will get connected directly.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
K
Rang

I called to the number twice and could reach to English Speakers. However, they always transfer to the technical support and non-English speakers answered. Although I asked to change to English speaker, they said no one speak English. I tried connecting router, but it did not work although the light of WLAN on the router is active. Should I make an appointment again?

o2_Manga

Hi @kky,

 

as far as I can see there is still the message missing if the technician did anything on the activation order or not. They sent a reminder but no answer up to now. Usually you get a text message for further instructions f.e. if a new appointment is necessary.

 

Otherwise you may ask a friend to call us if it is difficult to get english support at the technical department?


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
o2_Manga

Hi @kky,

 

did you succeed with your connection by now? Is there any progress evident?


Greetings

 

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
K
Rang

Thank you for following up. I could make an appointment for the activation on 19.03. I hope the technician will come this time.

Thank you.

K
Rang

The technician did not appear again. I could made a new appointment on 30.03. If I cannot get the DSL activated next, I will have to cancel and find other company.

My name is clearly shown on the doorbell. Do you have any idea why this no show happen twice?

o2_Tobias

Hi @kky,

 

thanks for your request.

 

I regret that the technician did not appear.

 

I have just sent a private message via @o2_Support to you in order to check everything. Please reply there to my message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang

Today I finally could get my DSL activated.

Thank you so much for your support.

o2_Tobias

Hi @kky 

 

thanks for your details at @o2_Support.

 

I just made sure that you get your personal identification code by letter. So, you will receive a letter from o2 in the next days.

 

I just saw your message here.

 

Congratulations that your DSL is working now. :relaxed:

 

If you have any further questions, just contact our English community.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community