How to open my NAT type?

@schluej thank you for the response.

My connections is under LTE/5G, I believe that will fall under mobile?
How would I pay it, and would it be added to my next month's bill? And what do I have to provide to have an Open NAT type enabled? Just my sim #?

@schluej I see, thanks for the response. Should I wait here for an admin to contact me, or what exactly should I do? I was hoping to have it enabled the soonest by tomorrow, if you could direct me to someone that does these things that would greatly be appreciated.

Cheers to you, and thanks again for the responses! 

Hello @Crypto_Degen ,

welcome to the o2 Community 💙.

I’d be happy to activate the public IPv4 address for one of your contracts. As you community account is not connected to any contract with us, I’ll first need some additional information from you. To that end you’ll be receiving a private message from us, please let us know here when you have answered it.

Kind regards, Sven

Hi @o2_Sven ,

Despite my best efforts, I have been unable to resolve the consistent packet loss, ping spikes, and limited peer-to-peer connectivity caused by the strict NAT type setting. I have come to the conclusion that even if I manage to set my NAT type to open, I will still encounter high ping and packet loss due to the poor and unreliable internet signal.

Considering the circumstances, I am contemplating the decision to explore any available Internet tariffs without any contract period plans that you offer. However, I have some concerns regarding the process and the feasibility of this solution. Unfortunately, I do not have access to the building telephone box in my apartment, which could impact the installation process. Additionally, I am uncertain about the quality and reliability of the internet connection provided in my area here in Germany.

I kindly request your assistance and guidance in finding a suitable resolution to these persistent issues. If there are any alternative suggestions or recommendations you can provide, I would greatly appreciate hearing them.

Thank you for your attention to this matter.

I look forward to your response.

Hi @o2_Sven ,

I appreciate your prompt response.

Regarding the telephone jack and telephone junction boxes in my apartment building, I wanted to address a concern that was highlighted on the "Technical activation checklist" during my online application. It was stated there that “the technician needs access to the telephone jack and telephone junction boxes in the house.” 

As of the moment, I don't have access or any knowledge as to where the telephone jack and/or telephone junction boxes in the house/building.

I wanted to inquire if your technicians have the capability to find a solution around this. If there is a way to overcome this obstacle, I would be more than willing to proceed with my application.

I eagerly await your response and look forward to discussing this matter further.

All the best.

Hi @o2_Sven ,

Thank you for the response.

If I'm fortunate enough to reach the person responsible for maintenance or the internet/phone cabling, I will certainly proceed with my online application.

I sincerely appreciate all of your assistance.