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Hi 👋  I have a contract for fiber net from O2. Unfortunately I had no Internet connection and I was visited by technician.  My house was disconnected from the street cable. 

Another team of 2 technicians came later,they dig a hole in my garden and connect me with the street network. Then I called 5 times for a new technical appointment, but no luck. I don't speak Deutsch and the technician on the phone says he can't understand me. So I still doesn't have a Internet.  What can I do? How I can make appointment so the technician can visit me and connect the cables?

 

Edit by MXP_Alex: Moved to English o2 Community.

Hi @Vasil,

Have you called the technician? The best thing to do is to call the English-speaking o2 hotline: https://www.o2online.de/kontakt/.

Kind regards,
Alex

Hi @Vasil,

Have you called the technician? The best thing to do is to call the English-speaking o2 hotline: https://www.o2online.de/kontakt/.

Kind regards,
Alex

Yes I called them maybe 5-6 times. They transfer me to the technical team,the technical team says can't understand me and transfer me back to the English hotline...

Hello @Vasil ,

welcome to the o2 Community 💙.

What errors is your router showing now that the connection to the house was reestablished? As the contract itself is active. If the only issue was the disconnected cable outside, then you should be able to use your contract now.

If you are having issues contacting the technical department, do you maybe have someone that could translate for you in case that you need to call them again?

 

Kind regards, Sven

Hello @Vasil ,

welcome to the o2 Community 💙.

What errors is your router showing now that the connection to the house was reestablished? As the contract itself is active. If the only issue was the disconnected cable outside, then you should be able to use your contract now.

If you are having issues contacting the technical department, do you maybe have someone that could translate for you in case that you need to call them again?

 

Kind regards, Sven

I have a new box in the basement.  I tried to connect it myself after my bad experience with making appointment with the technician. But still no luck. 

Yes ,my contract and router are active from 6.09.22

Hello @Vasil,

unfortunately a new appointment with a technician can only be made by telefone. Since not all employees speak English, may be you can find somebody to make the call in German for you?

Best regards

Giulia

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