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Hi,

I can not activate the Data Spot Pack Bonus (25 GB) for o2 customers and can not see it. I am an o2 customer with a 24 month mobile contract. The call center repeatedly forwards me to various help support lines. Does anyone know how I can activate bonus gigabytes?

On this page it clearly says https://www.o2online.de/advantages/fuer-kunden/dsl-festnetz/o2-homespot/ that there is an additional bonus of 25 GB for O2 customers, but it is unclear how to activate it. 

Sorry, I use the translation service because I do not speak German yet.

Hi!
You have a o2 mobile contract and a o2 homespot contract and you can see both tariffs in Mein  o2? 
(You can switch between both tariffs in the upper left corner edrop down menu])

Dear @Duck-Painter ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

You did not answer the question of @TBCMagic . Could you solve your concern in the meantime?

 

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

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