Hello, I am looking on how to cancel my O2 homespot plan? Our new address has poor signal and cannot get a good reception. If I remember correctly, our plan was set up as a special offer and we bought out the price of the router so we can cancel anytime.Can someone help to check? Thanks.
Lösung von o2_Matze
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Hi
Welcome to our o2 Community.
I am sorry to hear that your new address has bad network coverage.
If you want to cancel your contract you can sent a written cancellation letter to
Telefonica o2
Kundenbetreuung
90345 Nürnberg
Our colleagues from back office will take care of your concerns.
Best Regards
Matze
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