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Homespot not delivered

  • 12 February 2024
  • 3 Antworten
  • 17 Aufrufe

Hello, 

I order a homesport device on 07.02.2024. 

On my O2 account, under orders, its stated that sim card has been sent, however I also ordered the device O2 Home M100.

I have not yet received the simcard nor the device. Is there a way I can follow up with the order status?

 
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Lösung von o2_Sven 12 February 2024, 11:53

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3 Antworten

Hello @CSanabria ,

welcome to the o2 Community 💙.

According to the information that we have for the delivery, the package is currently being held at a post office near you, you should have had a message concerning this from DHL in your mail. With that you should be able to retrieve the package yourself.

 

Kind regards, Sven

Hi Sven, 

Thanks a lot for the quick answer. Unfortunately I have not received any messages for DHl nor in the post, nor by mail concerning the package. Is there a way I can track the package to know where it is located and pick it up

Benutzerebene 7

Hey @CSanabria,

Unfortunately, we are not allowed to provide consignment numbers. Please get in touch with DHL or ask at the post office. Have your identification documents ready. 

Greetings,
Flo

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