Hello,
I applied for a transfer of the home internet contract from the last tenant to my name on 24.11.2022. However, I didn’t receive any information and also any payment notices for the transfer fee. Now, I do not have any internet connection at home and trying to figure what has happened. Customer services said they can not see any home internet contract both in my name and last tenants name. What should I do in this circumstances? Thank you!
Edit o2_Sven 25.01.2023/14:16: Moved from o2 my Home: Vertrag & Tarife to English o2 Community: Broadband