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After struggling over 2years with constantly slow bandwidth of HomeSpot I switched recently to a new contract for Home DSL getting the offer from o2. After two weeks U got suddenly email with cancellation of my purchase (after everything was confirmed and I was waiting for the installation date). After the cancellation came another email asking for data for scheduling an appointment with technician. I called o2, they said there that they don’t need anything data as they already have if and I should wait for the appointment. 
I called with them next day due to horrible bandwith. In the call the o2 customer service told me that the is no contract any more. They recreated the contract with same conditions saying there must be been error in the system. 
after a while I got new date 2weeks later than anticipated in original contract leaving me without internet for 2 weeks. 

customer service couldn’t do anything and offered this place as only way to reach o2. 
mit s been really a hustle with this provider but I hope this message can help them to sort out this bug and bad experience with their service and bring back the contract and conditions we agreed upon. 

 

o2_Giulia, 14.12.2024, 15:32: verschoben von O₂ Home: Vertrag & Tarife zu English O₂ Community: Broadband & Landline

Hello ​@sjk91,

welcome to our o2 Community 😀

I'm very sorry that there were problems with activating your new landline connection. I can't see a reason for the cancellation of the new connection but I would like to apologize for the delay.

Our employees have now re-entered the order and re-ordered the landline connection. Your router will be sent to you in the next few days.

It is a cable connection (via the TV-socket), so it may be possible to bring the date forward with express activation.

Please connect the router after receiving it and check whether the o2 homepage is displayed. We or our customer service can then bring the activation date forward.

Our staff have also booked additional free data volume on your mobile phone card. This can be used to set up a mobile WiFi hotspot so that you can provide your devices with internet. We can also top it up if neccessary.

Please let us know when you have received the router, so we can ask for an earlier activation date.

Best regards

Giulia

Hi ​@o2_Giulia ,

thank you for your message and explanation. Very appreciated. I hope you can forward my message and your colleagues can ship the router asap and the installation will happen as planned. 
I look forward to hearing back from you. 

Hi ​@o2_Giulia 

Hello ​@sjk91,

the router is now on its way to you, you should also have received an email with the tracking information.

Please contact our English speaking service hotline on 089/66 66 300 81 once you have connected the router to see if it is possible to bring forward the activation date.

Best regards

Giulia

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