Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

High ping/deconnecting wifi

  • April 14, 2022
  • 2 Antworten
  • 72 Aufrufe
O
Besucher:in

Hello. When I arrived in Germany, I opted for O2 double deal (phone data + wifi), but I’m disappointed with the results so far. My wifi sometimes disconnects for hours, giving me a ‘securised, not connected’ message, and when I’m gaming my ping is never stable (always over 200). I hope I can get some help here. I’m planning to go tomorrow to the O2 office myself.

Lösung von o2_Kurt

Hi @Ouail ,

 

did you have the time to test your connection via lan as recommended by @Droggelbecher ? If the performance via lan is much better than Wifi, try optimizing the WiF-Channels by switiching to channels which are less occupied by other networks in the area. We also have an app which might help you to analyze this further: https://www.o2online.de/service/my-service-app/

Best regards,
Kurt

    2 Antworten

    Droggelbecher
    Legende
    Forum|alt.badge.img+21

    What kind of connection do you have? Did you test over an ethernet cable, this is advised for gaming in any case?

      o2_Kurt
      Forum|alt.badge.img+40
      • o2_KurtModerator
      • Moderator
      • Lösung
      • April 21, 2022

      Hi @Ouail ,

       

      did you have the time to test your connection via lan as recommended by @Droggelbecher ? If the performance via lan is much better than Wifi, try optimizing the WiF-Channels by switiching to channels which are less occupied by other networks in the area. We also have an app which might help you to analyze this further: https://www.o2online.de/service/my-service-app/

      Best regards,
      Kurt

      Signatur :)
        Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
        © Telefónica Germany GmbH & Co. OHG Telefónica