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High ping/deconnecting wifi


Hello. When I arrived in Germany, I opted for O2 double deal (phone data + wifi), but I’m disappointed with the results so far. My wifi sometimes disconnects for hours, giving me a ‘securised, not connected’ message, and when I’m gaming my ping is never stable (always over 200). I hope I can get some help here. I’m planning to go tomorrow to the O2 office myself.

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Lösung von o2_Kurt 21 April 2022, 14:48

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What kind of connection do you have? Did you test over an ethernet cable, this is advised for gaming in any case?

Hi @Ouail ,

 

did you have the time to test your connection via lan as recommended by @Droggelbecher ? If the performance via lan is much better than Wifi, try optimizing the WiF-Channels by switiching to channels which are less occupied by other networks in the area. We also have an app which might help you to analyze this further: https://www.o2online.de/service/my-service-app/

Best regards,
Kurt

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