Moin Moin,

there is no sync.

Is there another TV socket? can you test it?

Keep calling

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Hi, yes it is .. But still doesn’t work

Are you able to receive the cable Programm with your TV?

I don’t have a Tv at home right now, just moved here 

Hi @antan ,

I think the question regarding the cable programs is meant to check if the cable is connected correctly (from your flat to the switch) or if the cable connection to your flat is not enabled by default.

Have you managed to get in touch with our DSL department?

Viele Grüße,
Kurt

Hello .

I talked with the hotline  at 8 November and they told me to wait some days because that happens sometime with the line. So they send me 200 gb at my Handy .. ( makes no sense, when i’m not at home the others will have not internet). And another thing that i want to say is that until my internet would be activated they gave me a Sim Card with unlimited internet for a month and said that it i didn’t have to pay anything. I would have to pay just the activation of the Router  that it never happend. 

I still don’t have internet. That is so irresponsible by O2. I will cancell my Vertrag today and i will require  the money of activation back!! 
 

Hello @antan,

you should call the hotline tomorrow and ask for the technical support if the problem still persists. If possible, ask a German speaking friend to assist you. They will have to open a ticket for vodafone (they need the case number from the app) and it is likely that a technician has to come to check the connection in your house. Waiting does not solve this problem.

Is there a problem with your SIM card as well? I wonder why you were given 200 GB if you already have unlimited internet on your card?

Please let us know how we can assist you best.

Kind regards

Giulia

Hello, 

they  gave me the  card with the unlimited internet 2 months ago when i signed dhe contract, until the date when the activation would be( 03 November) ..And 200 gb when i spoke with the hotline last time for the problem that i have. I will just cancell the contract. I can’t wait for another month just that the  technical support cames to my house. Thank you!

Hello @antan,

anyway, the 200 GB are free of charge and do no harm.

I am sorry to hear that you want to cancel. If you need further help please let us know.

Best regards

Giulia