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Hello,

I am posting here as I am desperate at this point - here is a background to my story, I am living in a building with 9 apartments and I have a glass fiber connection near the door of the apartment (as attached), I ordered a home line internet from O2 and when they asked for glass fiber ID, I provided the number in the screen shot (A000011)

The activation date of my line was supposed to be October 25th, 2023, but since that date I never had internet, I have Fritzbox 5530 and I know for a fact that the router is configured correctly (I work in the IT industry).

O2 service team seems to be unable to help at this point, and the contract hotline is asking me to contact the line activation department (which only speaks German), so I am seeking help from this community, what could be wrong?

 

o2_Giulia, 21.12.2023, 16:01: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline

Sieht sehr nach Migration aus von 1.7 auf GGS . Da sind alle Bestellungen und Bereitstellungen blockiert. Dauer der Migration 30 bis 60 Tage. Techniker muss ja auch noch rauskommen 

Thanks, but what exactly mean to me? what should I do? As I am paying for a connection which I don’t use

up

Hey @abadir,

wish you a happy new year. 

Anfänger1 told you that a technician would have to come by to check the connection. Has that happened in the meantime? 

Greetings,
Flo

Hi, thanks.

 

I called the O2 technical department again on 24 December, and they opened a ticket with escalation, the line was activated and worked for the first time two hours after the ticket was opened,

 

I didn’t do anything from my side, I am not sure what the issue was.

Hello @abadir ,

it’s good to hear that your connection is now running. From what I can see in the documentation from the technical department, it seemed to be connected to the setup of your router. I assume you performed a reset at some point and afterwards the connection could be established.

 

Kind regards, Sven

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