@08nicko What Technology? Cable, DSL or Fiber?
Hello @08nicko ,
that sounds rather weird, so you’ve had contact with our technical department since the connection hasn’t been working from the beginning and now you’ve had a technician at your place and they checked and replaced the hardware and told you that you can’t cancel the contract immediately and instead that you’d have to pay first? Have I understood that correctly?
Kind regards, Sven
No. I had not contact with technical department. I had only contact with the person that work in o2 shop in butzbach. I take internet for my house in that shop as I don’t speak german i can’t call the technical or o2 on phone. So he order the router for me and i received and it didn’t work so i call him and he come to my house with someone else from telekom and seems they are cousins and in my house they call in o2 technical or o2 and talk in german. And he said i most wait for another router this one they have send is broke and the next router when is come it dosent work again and i call him and i wanted to cancel because i can’t wait for all my life only for internet and he saying that i most pay couple months first and then cancel. Why should i pay for something that is not work? And he said to his cousin from telekom to make me a internet from there. What is this company? Is this company belongs to mafia or something?i don’t want any internet from o2 and i will not pay for it. I can see this person that work in o2 company in butzbach he trying to abuse me and now i try to call him and send him text and he don’t awnser. If this will be go like this i will give this to my lawyer
Hello @08nicko,
we have an English speaking hotline, also for technical issues. You can reach them on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).
If the new router doesn’t work as well, it is definitely neccessary that a technician is sent to your house. Our technical support will then arrange for an appointment with you.
After the problem has been resolved, you can claim compensation for the downtime period if it is due to an error caused by our fault: Antrag auf Entschädigung
Best regards
Giulia
No my point is after many time he come to my house and try and after a long time without wifi. I don’t want this wifi from o2 anymore is been almost 2 month i already have wifi now from telekom. I want to cancel this o2 wifi and have my money back please this person that work in o2 shop in butzbach city he saying that i most pay couple months and then i can cancel but i can see he try to abuse me again. I have wifi now with another company and i dont want o2 wifi anymore and i want my 110 euro back. Technical service came also two days ago and i tell them i don’t want i already have wifi. Please fix this im getting out of my patience from this guy in o2 shop with this company always problem
Hello @08nicko,
I can't tell you to what extent a special termination is possible, this will be checked when you submit your special termination.
Cancellation
Contact options:
o2 service in English: 089 66 66 30 08 1
Chat
WhatsApp
Kind regards, Maren 
