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Extraordinary Termination of DSL contract!! O2 is a scam!!!!

R
Rang

Hello, 

 

I went to the O2 shop where i open my contract at the same time i called the customer service and both gave me the  adviced me to extraordinarily terminate my DSL contract. I opened the contract last Feb 2022. My contract is 250 mbps.

Last January 1, 2023 i moved already to Solingen wherein the 250 mbps is not available to my area that is why i ended up sending a extraordinarily termination of my contract. I submitted the letter via online last December 27, 2022 and I was advised that it will be processed in a couple of weeks. I waited patiently and called the customer service and asked them the status of my termination of contract and i was advised that it will be ended on January 17, 2023 and sent me a link on how to return the rented Frix Box. I followed the link and sent it via DHL.

I extra called again the O2 customer service if I will be able to open a new contract which is the 50 mbps since it the only available in our place. And upon checking my Mein O2 app, the contract status is not terminated!!! 
 

So what is this? i am just paying and not being able to use the internet!! 

 

what kind of service are you offerring!! 
 

can someone from o2 explain this to me?!


 


EDIT: verschoben von DSL, Kabel zu Englisch Broadband    o2_Maria

 

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Lösung von o2_Sven 23 January 2023, 10:23

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10 Antworten

schluej
Rang

Moin Moin,

have you done a „Umzugsantrag“? https://www.o2online.de/edsl/move/address

Have you checked the last invoice there should be an information about the status of the contract.

 

Live long and prosper 🖖
R
Rang

Hello,

 

how about on my case? I moved to other city here in Germany and the DSL connection of 250 mbps were not available in Solingen. Here is the Postal code so you can verify yourself (42651). 
I sent a extraordinary cancellation of the contract via online and even verified it via telephone (to one of the customer service) that is already cancelled effectively on January 17, 2023. I even received a SMS message of the link where i can send back the router. The cancellation is also visible online via Mein O2 app. And now, upon checking again to my Mein o2  app before i book a new contract with lesser DSL connection of 50 mbps (which is available to my area). (Note: I asked the customer service if I am still qualified to book a new contract with 50 mbps and told me that it is okay). It states there that my contract status is not cancelled or terminated? That i need to cancel it and have to pay for it until January 6, 2024. So what is the use of paying it if you as an internet provider cannot meet up the contract of 250 mbps. What is this? Are you kinda playing a joke on me as a customer? 
 

Edit o2_Sven 23.01.2023/10:16: Merged reply with this thread, please don’t spread your issue across multiple topics

R
Rang

Hello. 
 

No. I directly asked to extraordinarily cancel my contract with the o2. As per advised from the shop where I opened the contract as well as the customer service. 
since the 250 mbps DSL connection is not avaible to place where i moved in.

 

and, it was also confirmed by the customer service as well as in the Mein O2 app shows that the contract is valid until Jan 17, 2023.

 

but now upon checking again, the contract status is not cancelled.

 

i dont understand really now.

 

i posted what it stated in my o2 app. (Wherein stated before that it will be terminated on 17.01.2023

 

 

 

schluej
Rang

Moin Moin,

I extra called again the O2 customer service if I will be able to open a new contract which is the 50 mbps since it the only available in our place

When did you make the call?

Live long and prosper 🖖
R
Rang

Since I submitted my extraordinarily termination of my contract. I called them mostly every 2 days to confirm the termination of the contract and even offered me to open a new contract since it is already considered cancelled. 
and now, all of the sudden it will pop up on my App that the status is not terminated contrary to what is posted before.

o2_Sven

Hello @Rhonzjoy ,

I just checked your contracts and the DSL has been deactivated. As such I’m not really sure what exactly is the issue here? There is currently no DSL contract running under your name. The technical deactivation was a bit after the 17th, but as that is within the hands of the line owner, this is nothing out of the ordinary.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
R
Rang

Yeah. I know that it is suppossedly to be terminated on January 17, 2023. However, I still didnt receive a confirmation letter that it is indeed cancelled. 
so i am just relying on the App (Mein o2 App) and stated there that the contract status is not terminated. If you were also on my shoes as a customer and dont have any access on your system,  i doubt if you will not be confused since it stated there that the contract is active and not terminated. And i will not make a post here if there is no issue afterall.
You can see below the photo (screenshot) pertaining to what I am talking about. I made the screenshot last night at around 9pm for your reference. 

i dont know if it just a system error on your end. Or if the app is not working properly. 

 

o2_Sven

Hello @Rhonzjoy ,

the portal is always a bit lagging behind when it comes to the deactivation status, I have now asked that you also get send a separate confirmation letter for the deactivation of your DSL contract.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
R
Rang

@o2_Sven 

 

thank you. I will just wait for the confirmation letter before i will book a new contract. 

o2_Micha
Benutzerebene 7

Hi @Rhonzjoy thanks for your comment.
Please keep us informed if everything is fine and cleared. Youi´re welcome. 😃

kindly regards
Michael

#bleibgesund

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