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Hello, I have bought O2 my Home M + router, it has already been delivered and works fine, but when I want to log in to the website to see my account details (such as invoices), I cannot confirm my e-mail. 

 

When I click on the button in my e-mail and than click on either “Login” or “SMS-Code”, I get an error:

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.

Ihr O2 Team

 

Can someone help me with this, please? Thanks a lot!

 

(Anytime I click here - https://www.o2online.de/mein-o2/ - I get redirected to https://hilfe.o2online.de/ - so it doesn't really help.)

The error message mentioned appears if you have not registered your contract for "Mein o2" and are not logged in with the contract in "Mein o2". 
https://youtu.be/p-at0jiAdbY

Hi @JakubGabor 

Welcome to our o2 Community. 

I am with blablup, additionally you can try to open  https://www.o2online.de/mein-o2 in an incognito tab in your brower,

sometimes the browser gets a bit confused and you are redirected to https://hilfe.o2online.de/  (some trouble with the cookie management).

Maybe you can give it another shot.

Best Regards Matze  

 

Thanks, folks. I have registered my contract and things work well now.

@JakubGabor Thanks for your update.

Happy to hear that everything is fine now.

Best Regards Matze

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