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Hello,

I’m getting these emails to confirm my email address but each time I try to do that I get a technical error. What could be the issue? 

Hi @martinn27 

Welcome to our o2 Community. 

I am sure we will find a solution here

You said you get a technical error, Could you be so kind and post a screenshot of that error message

(Import: Please make sure, that no personal data is visible on your screenshot) then we can decide which step  we will take next.

Best Regards Matze     

Hi @martinn27 

Welcome to our o2 Community. 

I am sure we will find a solution here

You said you get a technical error, Could you be so kind and post a screenshot of that error message

(Import: Please make sure, that no personal data is visible on your screenshot) then we can decide which step  we will take next.

Best Regards Matze     

Yes, here is a screenshot of the error. Thanks

 

 

Hi @martinn27 ,

 

thanks for the Screenshot! Your account does not seem to be connected to a contract. Have you created an account for your contract? With the new login for your contract enabled and logged in, please try the confirmation again.

Best regards,
Kurt

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